Help Centre
Answers to common questions. Still stuck? Message us.
Orders
Can I cancel my order?
Yes, within 5 minutes of placing it, from Account → Orders. After that please contact us.
Delivery
How much is shipping?
West Malaysia RM8, East Malaysia (Sabah, Sarawak, Labuan) RM18, Singapore RM30. The exact amount shows at checkout.
How do I track my order?
Open Track Order from the For You menu. Once your order is packed you will see the courier and tracking number.
Returns & refunds
How do I return something?
Request a return within 5 days of delivery from Account → Orders and attach photos of the goods. Services, courses and tickets cannot be returned.
Payment
How do I pay?
Pay by bank transfer to the account shown at checkout, then upload your transfer receipt. Your order shows Processing until our Finance team confirms the payment, then it becomes Order placed.
For brands
How can my brand sell on PICKS?
Use Become a Brand Partner and tell us about your products. Our team will review and be in touch.