Terms of Sale

1. Prices and products

All prices are in Malaysian Ringgit (RM). We try to keep descriptions, pictures and stock accurate; if there is a mistake we will contact you and you may cancel for a full refund.

2. Ordering and payment

We currently accept payment by bank transfer to the account shown at checkout. After placing an order, upload your transfer receipt. Your order shows “Processing” until our Finance team confirms the payment; it becomes “Order placed” once confirmed. We pack and ship only after confirmation.

Please use your order number as the transfer reference. We may reject a receipt that does not match the amount or account, and ask you to upload it again.

3. Cancelling

You can cancel your order yourself within 5 minutes of placing it. After that, please contact us; we cannot cancel an order that has been packed.

4. Delivery

Delivery is to West Malaysia, East Malaysia and Singapore, at the rates shown at checkout. See the Shipping Policy.

5. Returns and refunds

See the Returns & Refund Policy: requests within 5 days of delivery, with photos. Services, courses and tickets cannot be returned.

6. Pre-orders, add-ons and vouchers

Pre-order items ship when new stock arrives (see the note on the product). Add-on (purchase-with-purchase) prices apply only while the main item is in the same order. Voucher codes follow their stated conditions and cannot be exchanged for cash.

7. Services, courses and events

Services are delivered by the provider named on the page. Completed files are available in your account. Event tickets carry a QR code for entry and are valid for the stated date and number of people.

8. Creator content

Posts by creators are marked as advertising or affiliate content. Opinions are the creator's own. If you buy through a creator's post, they may earn a commission; your price is not affected.

9. Our responsibility

To the extent allowed by law, our liability is limited to the price you paid for the item. Nothing in these terms limits your rights under the Consumer Protection Act 1999.

10. Law

These terms are governed by the laws of Malaysia. Contact: hello@jynx.asia, WhatsApp +60 11-1667 2469.