Privacy Policy (PDPA)

1. What we collect

Account details: name, email address, WhatsApp number, birthday and password (stored encrypted).

Order details: delivery address, items bought, payment receipts you upload, and messages to our support team.

Creators additionally give their social-channel links, bank details and identity document (IC / passport) for verification and payouts. Brand partners give company registration, tax and bank details.

Website use: only if you accept analytics cookies, we record anonymous page views, searches and add-to-cart events.

2. Why we use it

To create your account, process and deliver orders, confirm payments, handle returns and support requests.

To pay creators and brand partners, and to prevent fraud.

To send you news, offers and birthday treats by email or WhatsApp, only if you agreed to marketing messages. You can withdraw consent at any time.

To improve PICKS through anonymous statistics (age groups, regions, popular products).

3. Who sees it

Our staff, only the parts they need for their role (for example, the warehouse sees delivery details but not your bank receipt; Finance sees receipts).

Delivery partners (couriers) receive your name, address and phone number to deliver your parcel.

Brand partners see which of their products were sold and the delivery region, never your name or contact details. Creators never see customer details.

Technology providers that host our website, database and files (for example Vercel, Neon) process data on our behalf under their security terms. Some of these servers are outside Malaysia.

We do not sell your personal data.

4. Keeping it safe

Passwords are encrypted, sessions expire, accounts lock after repeated wrong logins, and confidential documents (receipts, IC copies, certificates) are stored privately and shown only to authorised staff.

5. How long we keep it

Account and order records are kept while your account is active and for as long as the law requires for accounting and tax (generally 7 years). You can ask us to delete your account; we will keep only what the law requires.

6. Your rights

You may ask to see, correct or delete your personal data, and withdraw consent to marketing at any time (use the unsubscribe option or contact us). You can edit most details in Account → Profile.

Giving some data (for example delivery address) is necessary to complete an order; without it we cannot process it.

7. Cookies

Essential cookies keep you signed in and your cart working. Analytics runs only if you click “Accept analytics”.

8. Contact us

Email hello@jynx.asia or WhatsApp +60 11-1667 2469 for any privacy question or request. Under 18? Please ask a parent or guardian before creating an account.