Returns & Refund Policy
Updated 13 November 2026
We want you to be happy with what you pick. Here is how returns work.
1. Time limit
Request a return within 5 days after your order is delivered, from Account → Orders → Request a return.
2. Photos are required
Attach at least one clear photo of the goods (and of any damage) with your request. Our team reviews every request and replies by email or in your Help tab.
3. What can be returned
Goods that are damaged, defective, wrong or not as described, or unused and in original condition. Hygiene-sensitive items (for example opened skincare or food) can only be returned if faulty.
4. Services, courses and tickets
Services, digital courses and event tickets cannot be returned. If something went wrong, contact us and we will try to put it right.
5. Refunds
Once we approve a return and receive the goods, we refund the approved amount to your bank account by bank transfer. Shipping fees are refunded only if the return is due to our error or a faulty item. Orders cancelled before packing are refunded in full.
6. Contact
hello@jynx.asia · WhatsApp +60 11-1667 2469